What Information We Hold and Why
When you open an account, we collect the registration details you provide — name, contact information and, where required, identity verification documents. When you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and amount; we do not store your
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mobile wallet PIN or full wallet credentials on our servers. We collect device and session data — browser type, IP address, session timestamps — to secure your login and detect unusual activity on your account. If you contact our support team, we keep a record of
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that exchange to handle your query and improve our service. We retain your account data for as long as your account remains active and for a further period required by applicable financial record-keeping obligations. You may request deletion of personal data that falls outside mandatory retention
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periods by writing to our support channel. How long we hold specific data types, and which categories are subject to mandatory retention, depends on the jurisdiction in which you are accessing the platform — eligibility is subject to local law and applicable regional rules.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.